Billing & Refund Policy

Credit Card Payers
Customers who pay by credit card are NOT utomatically charged upon the renewal of their account. You will receive a payment reminder email 30 days before the account expiry date.

You will then have 15 days to provide updated information before your account will be suspended. If your account is suspended due to non-payment there is a USD 30 reinstatement fee. If you are paying by credit card please ensure we have updated credit card information. 

Personal or Company Check

Customers who pay by check are faxed or mailed the statements via Malaysia Postal Service, with the payment due noted on the statement. Payments are considered late 15 days after the due date and the account will be suspended. If your account is suspended due to non-payment there is a USD 30 reinstatement fee.

All invoices and payments from the previous month will be detailed in the monthly statement that you receive.

Disk Usage
If you exceed you allowed disk usage for your account you will be billed a rate of USD 10.00 per 10 MB each 12 months. Your disk usage is calculated by the average amount of space you have used each day in a calendar month. Please remember that the following items count against your disk usage.

(all directories/files in your home directory, all directories/files in your anonymous FTP directory, your mailbox(es), and any database that you might be using)

Refund Policy
Each of dpowerhost''s Web Hosted account plans (does not apply to other products) carries a 15 day money back guarantee. If you are not completely satisfied with our services within the first 15 days of your contract, you will be given a full refund of the contract amount excluding mandatory account setup fee USD50 and domain registration setup fees and overages.

However, setup Fees are NOT refundable.

All cancellations must be received in writing as per the deadlines indicated; postal mail and fax notifications are acceptable. Phone and email requests will not constitute acceptance of any cancellation.

Reinstatement Fees
Any account that is suspended due to non-payment will incur a USD 30.00 reinstatement fee. Accounts are suspended upon 15 days past due.

Returned Check/Credit Card Fees

In the event that a NSF check or credit card (Chargeback) is received, service will be immediately suspended and customer will be sent a suspension e-mail.

If the clients check or charge is reversed, all service fees, including a USD 15.00 return fee for each returned item will be due immediately.